FREQUENTLY ASKED QUESTIONS
POPULAR QUESTIONS
Most likely - yes! Our artists are very talented & can create a portrait almost out of any photo.
Still unsure? Check out our photo guide for more detailed information.
The portraits are not ‘paintings’. Instead, we use cutting-edge digital technology, including photo editing and retouching, as well as sophisticated brush stroke
and blending processes. The end result? A portrait fit for your little one!
We offer three different sizes of canvas frame. The frame itself is made from high-quality, gallery standard materials.
The frame sizes are as follows:
8" x 10"
This smaller frame is perfect as a gift or to surprise to a loved one or friend.
12" x 16"
This mid-sized canvas is perfect for any bedroom.
20" x 24"
This sized frame is the most popular, especially with parents whose love for their children knows no bounds. At this size, every detail and feature of your portrait is blown up for everyone to see.
SHIPPING INFORMATION
All orders are shipped with a unique tracking number - you will receive it by email as soon as we complete your portrait.
Delivery Times:
US Orders: All products are printed, packaged and shipped in one out of 2 locations across the US which
allows us to get you your product in record time. When you make your purchase, you can choose either an
expedited delivery which takes up to 5 working days; or a free 5-8 working day delivery. If you choose expedited
delivery your order will be given priority over others, so you can be sure that you will get your order sooner.
United Kingdom, Australia, Canada orders: It usually takes 2-4 weeks to be delivered. If you choose expedited delivery your order will be given priority
over others, so you can be sure that you will get your order sooner.
All other orders: For the rest of the world, shipping time will be up to 4 weeks.
Shipping prices:
USA
Expedited shipping ($19.99): up to 5 working days
Free shipping: 5-10 working days
Rest of the world:
Standard shipping ($29.99)
In most cases, yes – they’ll all arrive in the same parcel. Occasionally, we’ll finish a portrait a day or two ahead of the others in
the order. In this case, we’ll send the completed artwork in a separate parcel.
Yes, we’ll email one out to you. We know how important it is for our customers to be informed about their order, so we’ll send it to
you as soon as possible. Once you’ve got your tracking number, your portrait should arrive within a few days.
If you still haven’t received a tracking number within 14 days of your order, please email us.
Nothing to worry about. Email us, and we’ll update you about the status of your order.
Yes, we can! Wherever you are in the world, we can ship a portrait to you.
Yes, of course.
However, please be aware that we are unable to offer compensation for late delivery in these circumstances. These situations
occur when the shipping address is wrong or incomplete. If this is due to an error on our part, we’ll reimburse you the shipping
fee, and then resend the parcel. However, if we were provided with the wrong information at checkout, we cannot offer any
reimbursement. We will of course re-ship your order once you’ve provided us with your correct address.
If your order has been returned to sender, all you need to do is contact us to arrange for it to be re-shipped. We’ll ask for a new
shipping address, and we might ask for a contact number so we can make sure it reaches you this time.
Our packaging has been carefully designed to protect your portrait while it’s in transit. Your canvas will be wrapped in plastic to
keep out moisture, and held securely in the center of the box to avoid scuffs or scratches.
In the unlikely circumstance that your portrait arrives damaged, email us and we’ll send you a replacement.
RETURNS & REFUNDS
Satisfied customers are what make us the best gift shop for children. Your satisfaction is our top priority & we will do everything to ensure that you love your portrait.
Lost Painting Guarantee
If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you.
Artwork Damage
If your painting arrives damaged, please reach out to us by contacting our customer support. We will print a new canvas for you
free of charge.
Modifications
If you are not happy after viewing the preview of the portrait you can ask for revisions - we do unlimited modifications free of
charge! Should you decide even after several modifications that you are not happy with the result, we will of course respect your
decision. In that case, please write to our customer support so we can reach the best solution for you.
100% Satisfaction
Once you have received the portrait and you are not satisfied with it you may return it to us in the original packaging within 30
days after receiving it to receive a full refund. Please get in touch with us for a return address.
Contact us as soon as possible. We’ll send you a replacement as quickly as we can.
Yes. As long as your cancellation request is made within 24 hours of placing your order.
After the 24 hour period, cancellations will be accepted at our discretion. We will might charge you a 20% cancellation fee, since
work will have already been done on your order.
Orders that have already been printed cannot be cancelled.